Customer Service-Lesson Plan

|TIME |ACTIVITY |DURATION | |7:00pm |Welcome. |10 minute of arc | | |-Speak only in English- If you are not sure of a word, try to use a synonym or strike for help. | | | |-Respect the person who is speaking. Do not interrupt or sign fun in any way of the other coarse deal English | | | |skills. | | | |-Have fun.

| | | |Introduce the current theme service FOR YOUR in store(predicate) | | |7:15pm |Ask them to introduce themselves: |20-30 min | | |- itemise their phone and what they do for a living; ! | | | |- tell an adjective symbolising Good Service | | | |Movie Misunderstandings in thickening proceeds due to lack of listening | | | |- Watch the ikon | | | |- In 2 groups tell what they should have done in the movie to prevent misunderstandings | | |7:45pm |Good / Bad experiences associate to Customer service...If you want to get a full essay, line of battle it on our website: O rderEssay.net

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